In Tempo: April changelog

May 29, 2023
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Maggie Lin
Product Marketing
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Spring is in full bloom and we’re back with the April edition of In Tempo. This month we’re excited to share the investments we’ve made in enterprise-grade security as well as new functionality in the Metronome app that simplifies integration workflows and customer management.   

What’s new 

Enable role-based access control (RBAC) 

Billing is a key part of a company’s financial system, making it critical to ensure the right access controls are in place. With the release of RBAC, customers can now easily manage user access and permissions. 

Metronome supports three default roles as well as custom roles depending on an organization’s needs. The default roles are:  

  • Administrator: Ideal for project leads who need full functional access along with administrative controls. Administrators have full CRUD (create, read, update, and delete) access to all components of the Metronome system.
  • Writer: Ideal for working team members who are responsible for configuring and maintaining Metronome, including integrations with other systems. Writers have CRUD access to everything in Metronome, with the exception of API key creation and updating account level settings, such as configuring integrations or invoice finalization settings.
  • Reader: Ideal for a non-acting member of the working team that needs access to Metronome data. Readers can view all components in Metronome, but have no create, update, or delete access to any parts of the system.

RBAC is available to all customers who have SSO set up with Metronome. Contact your Metronome representative if you’re interested in setting up RBAC or SSO and see our docs for additional information. 

Create entity mappings of custom fields in Metronome

Entity mappings on custom fields give customers the ability to manage integrations between Metronome and their tech stack. For example, you could use entity mapping to map the ‘stripe_product_id’ custom field in Metronome to a ‘Product’ or ‘Charge’ on a Stripe invoice. You could also map the ‘tax_code’ custom field in Metronome to a Stripe invoice to enable downstream tax integrations.    

To create or update entity mappings between Metronome and 3rd party integrations, visit General Settings > Integrations.  

Update entity mappings between Metronome and 3rd party integrations directly in the UI.

Signed event ingest 

Customers now have the option to sign and verify usage events before sending them into Metronome. This security feature ensures the authenticity of every usage event and confirms they originated from your infrastructure. If you’re interested in enabling this capability, please contact your Metronome representative.  

Add ingest aliases when creating a customer 

We’ve streamlined the process to add ingest aliases to customers. Now you can add them directly while creating a customer. Previously, you would need to navigate to the Settings tab and add aliases individually after a customer was created. 

Get in touch 

Enjoying our changelog? Have feedback on how we can improve it? We’d love to hear from you! To learn more about these features, get in touch with us here or reach out to your Metronome representative. 

Company Industry Outcome-Based Pricing Model Key Metrics for Pricing Notable Features
Salesforce (Agentforce) CRM / AI Customer Service

$2 per conversation handled by Agentforce (AI agent)

A conversation is defined as when a customer sends at least one message or selects at least one menu option or choice other than the End Chat button within a 24-hour period.

Number of support conversations handled by the AI agent

First major CRM to adopt a "semi"outcome-based pricing for AI; aligns cost with actual support volumes (clear ROI)

Addresses inefficiencies of idle licenses by charging only when value (a handled conversation) is delivered

Intercom (Fin AI) Customer Support Software

$0.99 per successful resolution by "Fin" AI chatbot - clients pay only when the bot successfully resolves a customer query

Fees accrue based on AI-solved issues

Count of support conversations resolved by the AI agent

Early adopter of AI outcome-based pricing in 2023

Lowers adoption risk by charging for resolved queries instead of a flat rate; combines usage- and value-based pricing to tie cost directly to support effectiveness.

Zendesk (AI Answer Bot) Customer Support

Per successful AI chatbot-handled resolution

No charge if the bot fails and a human must step in

Number of customer issues or tickets auto-resolved by the bot

Aimed at cost-conscious customers wary of paying for unproven AI

Aligns price with realized automation benefit; part of a broader industry shift from per-agent pricing to value-delivered pricing in support

Chargeflow Fintech (Chargeback Management)

Charges a fraction of recovered funds on chargebacks

Example: ~25% fee per successful chargeback recovery

No fees for chargebacks lost

Alert service charges $39 per prevented chargeback

Value/count of chargebacks recovered (disputes won) and chargebacks prevented (for prevention alerts)

4× ROI guarantee on recoveries

No contracts or monthly fees

Revenue comes only from successful outcomes; pricing directly aligns with merchant's regained revenue, meaning Chargeflow only profits when the client does (win-win model)

Riskified*

(source: https://www.chargeflow.io/blog/riskified-vs-forter)

E-commerce Fraud Prevention

remain fraud-free

PAYGO, 0.4% per transaction

Only charges for transactions it approves that

Number or value of approved transactions without fraud (i.e. successfully processed legitimate sales).

Provider shares financial risk of fraud with clients; pricing tied to outcome of increased safe sales

Incentivizes vendor to maintain high accuracy (they only profit when fraud is stopped)

Foster continuous improvement in their fraud-detection algorithms

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