In Tempo: June & July changelog

Aug 15, 2023
 • 
0 MIN READ
Gold share tray icon
Maggie Lin
Product Marketing
Get updates into your inbox
Sample Metronome billing dashboard
Share

Hope everyone is staying cool with the dog days of summer behind us! The Metronome team just got back from an energizing offsite near Plumas National Forest and we’re ready to take on the second half of the year. This changelog is a doubleheader on what we’ve shipped in June and July and includes invoice presentation updates with Stripe, multiple UI, API, and data export improvements, and expanded features for embeddable dashboards.

What’s new 

Clearer Stripe invoice presentation 

Stripe’s recent updates to their integration API allow Metronome to send high-precision unit prices, providing a better invoice experience for your customers. Previously, Metronome quantity was reflected in the line item description, line item quantities were set as 1, and unit price was set to Metronome quantity x Metronome unit price. 

Updated Stripe invoice presentation

UI improvements 

We’re continuously investing in making Metronome easier to use for business users and have shipped several UI improvements: 

  • Speed up plan edits by easily reordering charges on a product. 
  • Quickly scan through Products and Plans with our new table view. Previously, both sections of the UI were displayed as cards. 

API enhancements 

  • Pull Salesforce Account ID from the /customers endpoint. For customers using a CPQ tool in Salesforce, this can be used to create a correct mapping between a customer, their ingest alias, and account record in Salesforce. See docs here. 

Data export features and improvements 

  • Data export now supports custom fields on credit grants. This can be leveraged to pass through critical information (e.g. Order ID) for revenue recognition processes. 
  • Data export now sends credit grant deductions on expiration date to help customers track commit burndowns and support revenue recognition processes.
  • IAM roles-based authentication is available for customers using data export. See docs here. 

Embeddable dashboard updates 

  • Dashboard data has been updated to reference usage before rounding and unit conversion for increased precision.
  • Customize usage line chart colors to match your brand look and feel. 
  • Personalize the end-user experience by choosing to display or hide charts with no usage.  

Get in touch 

Enjoying our changelog? Have feedback on how we can improve it? We’d love to hear from you! To learn more about these features, get in touch with us here or reach out to your Metronome representative.

Company Industry Outcome-Based Pricing Model Key Metrics for Pricing Notable Features
Salesforce (Agentforce) CRM / AI Customer Service

$2 per conversation handled by Agentforce (AI agent)

A conversation is defined as when a customer sends at least one message or selects at least one menu option or choice other than the End Chat button within a 24-hour period.

Number of support conversations handled by the AI agent

First major CRM to adopt a "semi"outcome-based pricing for AI; aligns cost with actual support volumes (clear ROI)

Addresses inefficiencies of idle licenses by charging only when value (a handled conversation) is delivered

Intercom (Fin AI) Customer Support Software

$0.99 per successful resolution by "Fin" AI chatbot - clients pay only when the bot successfully resolves a customer query

Fees accrue based on AI-solved issues

Count of support conversations resolved by the AI agent

Early adopter of AI outcome-based pricing in 2023

Lowers adoption risk by charging for resolved queries instead of a flat rate; combines usage- and value-based pricing to tie cost directly to support effectiveness.

Zendesk (AI Answer Bot) Customer Support

Per successful AI chatbot-handled resolution

No charge if the bot fails and a human must step in

Number of customer issues or tickets auto-resolved by the bot

Aimed at cost-conscious customers wary of paying for unproven AI

Aligns price with realized automation benefit; part of a broader industry shift from per-agent pricing to value-delivered pricing in support

Chargeflow Fintech (Chargeback Management)

Charges a fraction of recovered funds on chargebacks

Example: ~25% fee per successful chargeback recovery

No fees for chargebacks lost

Alert service charges $39 per prevented chargeback

Value/count of chargebacks recovered (disputes won) and chargebacks prevented (for prevention alerts)

4Ă— ROI guarantee on recoveries

No contracts or monthly fees

Revenue comes only from successful outcomes; pricing directly aligns with merchant's regained revenue, meaning Chargeflow only profits when the client does (win-win model)

Riskified*

(source: https://www.chargeflow.io/blog/riskified-vs-forter)

E-commerce Fraud Prevention

remain fraud-free

PAYGO, 0.4% per transaction

Only charges for transactions it approves that

Number or value of approved transactions without fraud (i.e. successfully processed legitimate sales).

Provider shares financial risk of fraud with clients; pricing tied to outcome of increased safe sales

Incentivizes vendor to maintain high accuracy (they only profit when fraud is stopped)

Foster continuous improvement in their fraud-detection algorithms

Subscribe

Keep up with the latest in
pricing and packaging