Metronome's new AWS Marketplace integration

Feb 3, 2022
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Steve Marx
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Building a great product isn't enough if customers can't find it. It's critical to meet buyers where they are and make it easy for them to choose your product. That's why we're excited to announce Metronome's new integration with the AWS Marketplace. This feature helps businesses reach the over 310,000 organizations that use the AWS Marketplace to discover and purchase software.

You can use the same Metronome pricing plans to serve customers being billed by credit card through Stripe, with direct invoicing from your company, and now through the AWS Marketplace. This makes managing your AWS Marketplace listing more straightforward and unlocks value to organizations in a couple ways:

Increase awareness and lower friction

By listing on the AWS Marketplace, you're building your footprint in the large AWS ecosystem and making it easier for customers to purchase your product. AWS customers frequently have extra budget available to spend through the Marketplace. Adding your product to customers' existing AWS bills streamlines their budgeting and procurement process.

Offer flexible pricing models with simple invoicing

Giving customers the option of being billed through AWS doesn't mean you have to compromise on your business model. You can still use Metronome's powerful aggregation and pricing engine, and Metronome will send hourly spending data to AWS.

Available now

Metronome's AWS Marketplace integration is available now. You can read about it in our documentation or reach out to a member of the Metronome team to walk you through it.

Company Industry Outcome-Based Pricing Model Key Metrics for Pricing Notable Features
Salesforce (Agentforce) CRM / AI Customer Service

$2 per conversation handled by Agentforce (AI agent)

A conversation is defined as when a customer sends at least one message or selects at least one menu option or choice other than the End Chat button within a 24-hour period.

Number of support conversations handled by the AI agent

First major CRM to adopt a "semi"outcome-based pricing for AI; aligns cost with actual support volumes (clear ROI)

Addresses inefficiencies of idle licenses by charging only when value (a handled conversation) is delivered

Intercom (Fin AI) Customer Support Software

$0.99 per successful resolution by "Fin" AI chatbot - clients pay only when the bot successfully resolves a customer query

Fees accrue based on AI-solved issues

Count of support conversations resolved by the AI agent

Early adopter of AI outcome-based pricing in 2023

Lowers adoption risk by charging for resolved queries instead of a flat rate; combines usage- and value-based pricing to tie cost directly to support effectiveness.

Zendesk (AI Answer Bot) Customer Support

Per successful AI chatbot-handled resolution

No charge if the bot fails and a human must step in

Number of customer issues or tickets auto-resolved by the bot

Aimed at cost-conscious customers wary of paying for unproven AI

Aligns price with realized automation benefit; part of a broader industry shift from per-agent pricing to value-delivered pricing in support

Chargeflow Fintech (Chargeback Management)

Charges a fraction of recovered funds on chargebacks

Example: ~25% fee per successful chargeback recovery

No fees for chargebacks lost

Alert service charges $39 per prevented chargeback

Value/count of chargebacks recovered (disputes won) and chargebacks prevented (for prevention alerts)

4× ROI guarantee on recoveries

No contracts or monthly fees

Revenue comes only from successful outcomes; pricing directly aligns with merchant's regained revenue, meaning Chargeflow only profits when the client does (win-win model)

Riskified*

(source: https://www.chargeflow.io/blog/riskified-vs-forter)

E-commerce Fraud Prevention

remain fraud-free

PAYGO, 0.4% per transaction

Only charges for transactions it approves that

Number or value of approved transactions without fraud (i.e. successfully processed legitimate sales).

Provider shares financial risk of fraud with clients; pricing tied to outcome of increased safe sales

Incentivizes vendor to maintain high accuracy (they only profit when fraud is stopped)

Foster continuous improvement in their fraud-detection algorithms

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