In Tempo: February changelog

Mar 15, 2023
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Maggie Lin
Product Marketing
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Happy Daylight Savings Week! As we adjust our clocks and our sleep schedules, spring forward with us as we dive into what we shipped in February. 

What’s new 

Metronome achieves SOC 1 Type 2 certification 

Our SOC 1 Type 2 certification demonstrates our ability to provide accurate and reliable financial reporting for our customers. See why we pursued our SOC 1 certification and how it helps streamline your financial audit process in our blog post here

Send finalized credit data to your data warehouse 

As part of our continuous investment in connecting critical billing data with the systems you use, we’ve expanded the data that can be directly exported from Metronome to your data warehouse.

We now support sending finalized credit data which includes credit grants, finalized credit grant deductions, and credit types. See our docs here. Contact your Growth representative if you’re interested in implementing this feature.

Copy plans between environments  

We’ve improved our internal tooling to enable copying plans between sandbox and production environments. Copying a plan includes its associated products and billable metrics. Contact your Growth representative to learn more.

Void credit grants over API 

Customers now have the added option to void a credit grant over API. Note that you cannot void a grant if any amount of the grant’s credits have already been applied to a finalized usage invoice. See our docs here.  

Run chaos testing on Metronome’s ingest endpoint 

We’ve improved our chaos testing process to streamline our ability to run this for customers. We encourage chaos ingest testing to validate that retries are implemented properly in the event of system downtime. 

By introducing artificial failures into our ingest endpoint, we can verify that our customers’ systems are responding correctly to a failure. Contact your Growth representative to learn more.

New keyboard shortcuts for search in Metronome UI 

Quickly focus the search box in the Metronome UI by pressing cmd+k (macOS) or ctrl+k (Linux/Windows) or ‘/’. You can unfocus and clear the search box with ‘esc’. You can also hover over the search box to see the shortcuts tooltip. 

Get in touch 

Enjoying our changelog? Have feedback on how we can improve it? We’d love to hear from you! To learn more about these features, get in touch with us here or reach out to your Growth representative. 

Company Industry Outcome-Based Pricing Model Key Metrics for Pricing Notable Features
Salesforce (Agentforce) CRM / AI Customer Service

$2 per conversation handled by Agentforce (AI agent)

A conversation is defined as when a customer sends at least one message or selects at least one menu option or choice other than the End Chat button within a 24-hour period.

Number of support conversations handled by the AI agent

First major CRM to adopt a "semi"outcome-based pricing for AI; aligns cost with actual support volumes (clear ROI)

Addresses inefficiencies of idle licenses by charging only when value (a handled conversation) is delivered

Intercom (Fin AI) Customer Support Software

$0.99 per successful resolution by "Fin" AI chatbot - clients pay only when the bot successfully resolves a customer query

Fees accrue based on AI-solved issues

Count of support conversations resolved by the AI agent

Early adopter of AI outcome-based pricing in 2023

Lowers adoption risk by charging for resolved queries instead of a flat rate; combines usage- and value-based pricing to tie cost directly to support effectiveness.

Zendesk (AI Answer Bot) Customer Support

Per successful AI chatbot-handled resolution

No charge if the bot fails and a human must step in

Number of customer issues or tickets auto-resolved by the bot

Aimed at cost-conscious customers wary of paying for unproven AI

Aligns price with realized automation benefit; part of a broader industry shift from per-agent pricing to value-delivered pricing in support

Chargeflow Fintech (Chargeback Management)

Charges a fraction of recovered funds on chargebacks

Example: ~25% fee per successful chargeback recovery

No fees for chargebacks lost

Alert service charges $39 per prevented chargeback

Value/count of chargebacks recovered (disputes won) and chargebacks prevented (for prevention alerts)

4× ROI guarantee on recoveries

No contracts or monthly fees

Revenue comes only from successful outcomes; pricing directly aligns with merchant's regained revenue, meaning Chargeflow only profits when the client does (win-win model)

Riskified*

(source: https://www.chargeflow.io/blog/riskified-vs-forter)

E-commerce Fraud Prevention

remain fraud-free

PAYGO, 0.4% per transaction

Only charges for transactions it approves that

Number or value of approved transactions without fraud (i.e. successfully processed legitimate sales).

Provider shares financial risk of fraud with clients; pricing tied to outcome of increased safe sales

Incentivizes vendor to maintain high accuracy (they only profit when fraud is stopped)

Foster continuous improvement in their fraud-detection algorithms

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